JILILUCK Privacy Notice

This Privacy Policy covers the services provided by JILILUCK through the website jililuck.yachts and the JILILUCK mobile application. It describes the general approach used to handle personal information associated with registered players, including information related to account access, deposits, withdrawals, payment details, customer service, and platform security.

JILILUCK is committed to responsible handling of personal data and to applying appropriate data protection principles. By registering an account or using JILILUCK services, you confirm that you are at least 21 years old and acknowledge that you have read and understood this Privacy Policy. Use the platform responsibly, protect your passwords and confidential details, and contact support if you have a privacy or account-security concern.

If you have any questions about this policy or how JILILUCK manages your personal data, please contact our customer service team at [email protected]. We will do our best to explain any part of this policy that may need clarification.

JILILUCK collects the information needed to maintain your account, handle transactions, support account security, verify relevant details, and meet applicable legal or responsible gaming requirements. The types of information may include:

JILILUCK does not normally request sensitive information such as racial or ethnic background, political views, religious beliefs, or health details. Such information will only be handled where it is specifically required by law or necessary for responsible gaming obligations.

The way JILILUCK receives personal data depends on how you use the platform. Information may be collected through the following channels:

• Information You Provide You provide information directly when you register, update your profile, make a deposit or withdrawal, contact customer service, or take part in a survey.
• Automatic Collection When you visit jililuck.yachts or use the mobile app, certain technical and activity information may be recorded automatically through cookies, server logs, and similar technologies.
• Service Providers JILILUCK may receive limited information from identity-check providers, payment processors, and fraud-prevention services. This information is used to confirm relevant account details, process payments, and help protect your account.
• Information from publicly available sources Where appropriate, JILILUCK may compare information you submit with publicly available records to help check that the details are accurate.

JILILUCK handles personal information only for legitimate purposes connected with running the platform, supporting players, maintaining account security, and providing its services. This may include the following uses:

• Opening, maintaining, and administering your JILILUCK player account.
• Checking your identity and confirming that you are at least 21 years old, helping meet applicable requirements and prevent underage participation.
• Managing deposits, withdrawals, and other account-related financial transactions in PHP.
• Identifying and stopping suspected fraud, money laundering, and other unlawful conduct.
• Providing customer support and handling your questions, requests, and complaints.
• Delivering important account notices, including transaction updates, security warnings, and service messages.
• Sending promotional campaigns and bonus updates only when you have chosen to receive marketing communications.
• Reviewing gaming activity where needed to support responsible participation and help identify possible signs of gambling-related harm.
• Developing and refining the platform, games, and services by reviewing usage trends and player feedback.
• Meeting applicable legal duties, regulatory requirements, and lawful requests from authorised authorities.

JILILUCK will not use your personal information for a materially different purpose from those described here unless your explicit consent is obtained first.

JILILUCK does not sell player personal information to third parties. Where necessary to provide the platform, protect users, process transactions, or meet legal duties, limited information may be shared with the following recipient groups:

• Payment service providers For deposits and withdrawals, JILILUCK may provide the required financial details to payment service providers. These providers are expected under their agreements to protect and securely handle the information they receive.
• Identity and age verification providers Third-party identity-checking services may receive only the information needed to verify a player’s identity and confirm that the player is at least 21 years old.
• Fraud prevention and security partners Technical and usage information may be shared with fraud-prevention services to detect suspicious behaviour and help protect the platform and its players.
• Game studios and service providers Certain games available through JILILUCK are supplied by external game studios. These studios may receive limited technical information required to operate and deliver the relevant game experience.
• Regulators and law enforcement authorities Personal information may be disclosed to the appropriate authorities when disclosure is required by applicable law, a court order, or a valid regulatory obligation.
• Business transfers If JILILUCK undergoes a merger, acquisition, restructuring, or business sale, your personal information may be included in the transaction and transferred to the relevant acquiring organisation. Any such transfer will be handled in accordance with applicable legal requirements.

JILILUCK uses cookies and comparable technologies on jililuck.yachts and within its mobile app. These are small text files saved on your device that help the platform recognise returning users, retain selected preferences, support account access, and better understand how the service is used.

JILILUCK may use the following cookie categories:

• Essential cookies These cookies are required for core platform operations, including maintaining login sessions, supporting account protection, and processing payments. Because essential cookies are necessary for the service to work properly, they cannot be switched off through the platform.
• Functional cookies These cookies save choices such as your language and display preferences, allowing JILILUCK to provide a more personalised and consistent experience when you return.
• Analytics cookies These cookies provide insight into how players use JILILUCK, including which pages receive the most visits and which areas may need improvement. Information collected for this purpose is combined and anonymised where applicable.
• Security cookies These cookies support the detection and prevention of suspicious or fraudulent activity. They also help protect accounts against unauthorised access and strengthen the overall integrity of the platform.

You may adjust your browser settings to manage or disable non-essential cookies whenever you choose. Some features may not work as intended after certain cookies are disabled. JILILUCK does not use third-party advertising cookies or tracking pixels to target external advertisements.

JILILUCK keeps personal information only for the period reasonably needed to fulfil the purpose for which it was collected or to meet applicable legal obligations. The retention periods below describe the general approach used by JILILUCK:

• Active account data Information is kept while your account remains active and for five years after closure, consistent with standard anti-money laundering record-keeping requirements.
• Transaction records Records relating to financial transactions are kept for at least five years to support compliance with applicable financial requirements.
• Identity verification documents These documents are retained for five years after your account is closed or after the verification process is completed, whichever occurs later.
• Customer support communications Records of customer support interactions are kept for three years from the date of the relevant communication.
• Technical and usage data Technical and usage information is generally stored for up to 24 months. After that period, it may be anonymised or securely deleted when it is no longer required.

JILILUCK keeps personal information only for as long as it is needed for its stated purpose. When it is no longer required, the information will be securely destroyed in line with applicable retention needs.

JILILUCK treats your personal information with care and applies appropriate safeguards to help protect it from unauthorised use, loss, damage, or improper changes.

• Please use a secure internet connection when accessing your JILILUCK account, and keep your login details private whenever you use the website or app.
• JILILUCK takes reasonable steps to protect the information held for account access, payments, support, and other platform services.
• Personal information is handled only for legitimate JILILUCK account, service, support, payment, and safety needs.
• JILILUCK reviews its account and information-handling practices to help identify possible security concerns and improve protection where needed.
• Payment and bank information should be entered carefully and kept confidential. Please provide accurate details when binding account information, as submitted cardholder details may not be changeable.

No online service can promise complete security. You can help protect your JILILUCK account by changing the initial password after your first login, creating a fund password, choosing strong and unique credentials, and never sharing your login or fund password with anyone.

JILILUCK respects the personal information connected with your account. If you have a question or concern about the data held for your JILILUCK membership, you may contact customer support for assistance.

To ask about your personal information or raise a privacy concern, please contact JILILUCK customer support through the available support channel. [email protected]Please include enough account information for the support team to understand your request. JILILUCK may ask for account verification before discussing private details or making changes.

JILILUCK is for adults aged 21 and above only. Our services are not intended for anyone below 21, and we do not knowingly collect personal information from underage individuals.

If we learn that an underage person has submitted personal data, we will close the related account and remove the information once it is no longer required to be retained. Any remaining balance will be managed according to applicable requirements.

If you are a parent or legal guardian who believes an underage person has opened an account, please contact [email protected] our support team immediately so we can investigate and take the necessary action.

We may revise this Privacy Policy when our data-handling practices, legal responsibilities, security measures, or platform functions change. For significant updates, registered players may receive an email or an in-platform message.

The latest version will appear on this page together with an updated revision date. By continuing to use the platform after a revised policy takes effect, you confirm that you have reviewed and accepted the changes.

We encourage you to check this Privacy Policy regularly so you understand how your personal information is managed. If any update concerns you, contact support and ask for clarification before continuing to use the platform.

For questions, concerns, or requests about this Privacy Policy or the handling of your personal data, please reach out to our support team. We carefully review privacy-related enquiries and provide assistance through the available support channels.

• Live Chat Access customer support directly through the JILILUCK platform for convenient assistance with privacy concerns.
• Email Support [email protected] Use Live Chat for help with detailed privacy questions or requests involving your personal data.

For requests to access, correct, or erase eligible personal data, use the available support channel and clearly state that you are making a data rights request. Include your registered account details and a short explanation so the team can review your concern accurately.

Please send your privacy enquiry in clear English and include enough account information for the support team to identify and assess your request securely.